FAQ

Do you have store pick up available?
What forms of payment do you accept?
When do you ship the item?
I made a mistake on my shipping info! Can I change it?
Can I add, change or remove items from my order after it has been submitted?
Do you send out a tracking number?
When can I expect to receive my package?
How much is the Shipping & Handling (S/H) cost?
How do I make a return for an exchange or refund?
I have a coupon code I want to use. What can I use it on?
What information do I need to provide for inquiries about my product?
My product does not work, what can I do with it?
What is an RMA#?
I have lost the driver/software for my product, where can I get another copy?
Are there instructions on how to use my product?
What happens when I sign up for your newsletter?


Q. Do you have store pick up available?

A. We're sorry, store pick up is not available at this time. However, we offer several shipping options. If you have any questions about our policies, rates, and/or times, please refer to the Shipping & Returns sections.

Q. What forms of payment do you accept?

A. We accept all major credit cards and PayPal.

Q. When do you ship the item?

A. All packages are shipped within 24 hours of payment clearance to our account, including Saturdays, provided that all necessary information for shipment is properly filled out.

Q. I made a mistake on my shipping info! Can I change it?

A. Since we process your order within 24 hours, we cannot guarantee that we will get it to the updated address. However, please immediately call us at 1-877-433-1688 and we will make the necessary changes as long as it has not yet been invoiced or shipped.

Q. Can I add, change or remove items from my order after it has been submitted?

A. No. It can only be adjusted by calling our Customer Service Center at 1-877-433-1688. Once your order is invoiced, changes cannot be made to the order. Once shipped, the order cannot be voided.

Q. Do you send out a tracking number?

A. Yes, we do. A shipping notification email is automatically generated on our behalf to the email address provided by you once the package has been packed and shipped. The tracking number can be found within that e-mail. If you think you did not receive a shipping notification email from us, please check your spam mailbox to make sure it was not sent there. If you still do not see an e-mail, please e-mail us at HDE.

Q. When can I expect to receive my package?

A. Depending on the carrier, all expedited shipping (US only) should be delivered in 3 business days. For all standard shipping within the US, the package should be delivered within 3-8 business days, depending on your US location (see chart). For all international shipping, the package takes an average of 2-6 weeks to be delivered since it has to go through customs clearance.

Q. How much is the Shipping & Handling (S/H) cost?

A. Please see the costs chart in our Shipping & Return Policy sections.

Q. How do I make a return for an exchange or refund?

A. Please see our Shipping & Return Policy sections.

If you would like to make a return or exchange and it is within 30 days of the purchase date, please include a copy of your invoice and RMA#, and return it along with the item(s) in its original packaging to:
Attn: RMA# (Enter your RMA#)
HDE
620 N St Cloud St
Allentown, PA 18104


Q. I have a coupon code I want to use. What can I use it on?

A. You can apply your coupon code at checkout on your entire order (unless specified otherwise). It can be used on all items in the store except for sale/clearance items and video games. Only one coupon can be used per order and maximum savings per coupon is $200.

Q. What information do I need to provide for inquiries about my product?

A. Please provide us with your full name and the order number.

Q. My product does not work, what can I do with it?

A. If your product is not functioning as it should, we are more than happy to replace it for you or offer you a refund. Please contact us and we will help you resolve the matter as quickly as possible. More information on returns and refunds can be found at the Returns section.

Q. What is an RMA#?

A. RMA stands for Returning Merchandise Authorization. You need this in order to return any of our products. Please see our Returns section to learn more if you need to make a return.

Q. I have lost the driver/software for my product, where can I get another copy?

A. Please see our Product Support section. We have all applicable instructions and software for all the products we sell.

Q. Are there instructions on how to use my product?

A. All instructions for the products we sell can be found at our Product Support section.

Q. What happens when I sign up for your newsletter?

A. The newsletter is our way of letting you know about store sales, exclusive subscriber coupons and other store events. We typically send these newsletters out once a month, so your inbox does not get flooded with emails when you subscribe.

Currently, we're having a random monthly drawing for $25 store credit. Giveaway details are as follows: All subscribers, new and old, are automatically entered. Your e-mail can only be entered once, but it will be carried over into each month's $25 store credit giveaway. Drawings will take place at the end of each month and winners will be contacted directly by the 5th of the next month. Each subscriber is limited to winning one monthly drawing. If the same subscriber is chosen for multiple months, another subscriber will be redrawn at random. No purchase is necessary to enter.