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If you have any questions regarding shopping with HDE, please don't hesitate to contact us.
We will ship to the US, Canada, and the UK.
Orders are usually shipped within 24 hours after payment is received.
Combined shipping and handling is available for multiple items purchased in one transaction. Any applicable discounts are automatically applied upon checkout. Please refer to the shipping table for specific cost amounts.
Please verify your address during checkout. We are not responsible for any wrong or undeliverable addresses. If you discover incorrect shipping information on your order, try to contact us within 24 hours of order placement and we will work with you to update an address. Please be advised that due to our fast order fulfillment, we may not have time to change an address before a package is shipped.
If you need to cancel an order, please try to contact us by phone as soon as possible. We cannot guarantee that we can cancel an order before it is shipped unless you have spoken to a customer service representative in person.
The buyer is responsible for any applicable import duty and local taxes. Please verify with your customs before purchasing.
Please note: Pennsylvania's 6% sales tax will only be charged to orders shipped to Pennsylvania addresses. The total order amount, including shipping, will be taxed this amount.
Does HDE deliver to APO or FPO addresses?
Yes, we deliver to APO/FPO addresses. APO/FPO orders are shipped by the United States Postal Service and usually take one to two business days to process and, once shipped, five to ten working days to deliver. However, HDE cannot control delivery time. Some APO/FPO orders may require 6-8 weeks of lead time.
Does HDE deliver to P.O. Boxes?
Yes, we ship to all standard P.O. Boxes.
Does HDE ship internationally?
HDE will only ship to the United States, Canada, and the United Kingdom at this time. Shipping rates and times are subject to change. Please refer to the shipping chart above for these rates and delivery times.
Where is my package?
We ship your order usually within 24 hours of receiving payment. Please refer to the Order Status page for an estimation of delivery time based on the illustrated map. If you would like more detailed information on the status of your package, please refer to the tracking number you received in your confirmation e-mail and enter it in the corresponding field on Order Status page.
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